Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2389438
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Kungsör
Occured: 2025-05-04 22:49 CET/CEST
Service(s) restored: 2025-05-05 10:52 CET/CEST
History:
2025-05-05 17:00 – [code]
Incident resolved.
Details:
Location: Kungsör
Description: Multiple customer affecting fault
Root cause: Power issue
Fault occurred: 2025-05-04 22:49:03
Fault corrected: 2025-05-05 10:52:22
Duration: 12 Hours 3 Minutes
This is a Permanent solution
What caused the incident?
Power outage
What was done to fix the incident?
Power restored to our equipment.
Above messages are machine translated. See the original messages below.
What caused the incident?
Power outage
What was done to fix the incident?
Power restored to our equipment.
[/code]
2025-05-05 05:16 – A field technician ordered to site for troubleshooting
2025-05-04 23:47 – We currently have an outage, troubleshooting is ongoing.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2389434
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Skövde
Occured: 2025-05-04 21:49 CET/CEST
Service(s) restored: 2025-05-06 09:12 CET/CEST
History:
2025-05-06 09:56 – [code]
Incident resolved.
Details:
Location: Skövde
Description: Multiple customer affecting fault
Root cause: Power issue
Fault occurred: 2025-05-04 21:49:54
Fault corrected: 2025-05-06 09:12:47
Duration: 1 Day 11 Hours 22 Minutes
This is a Permanent solution
What caused the incident?
A fuse had blown in the building
What was done to fix the incident?
Fixed the fuse, so the power is now restored in the building.
Above messages are machine translated. See the original messages below.
What caused the incident?
A fuse had blown in the building
What was done to fix the incident?
Fixed the fuse, so the power is now restored in the building.
[/code]
2025-05-06 09:36 – [code]
Incident resolved.
Details:
Location: Skövde
Description: Multiple customer affecting fault
Root cause: Power issue
Fault occurred: 2025-05-04 21:49:54
Fault corrected: 2025-05-06 09:12:47
Duration: 1 Day 11 Hours 22 Minutes
This is a Permanent solution
What caused the incident?
A fuse had blown in the building
What was done to fix the incident?
Fixed the fuse, so the power is now restored in the building.
Above messages are machine translated. See the original messages below.
What caused the incident?
A fuse had blown in the building
What was done to fix the incident?
Fixed the fuse, so the power is now restored in the building.
[/code]
2025-05-06 09:16 – [code]
Incident resolved.
Details:
Location: Skövde
Description: Multiple customer affecting fault
Root cause: Power issue
Fault occurred: 2025-05-04 21:49:54
Fault corrected: 2025-05-06 09:12:47
Duration: 1 Day 11 Hours 22 Minutes
This is a Permanent solution
What caused the incident?
A fuse had blown in the building
What was done to fix the incident?
Fixed the fuse, so the power is now restored in the building.
Above messages are machine translated. See the original messages below.
What caused the incident?
A fuse had blown in the building
What was done to fix the incident?
Fixed the fuse, so the power is now restored in the building.
[/code]
2025-05-06 06:45 – [code]We are still experiencing disturbance in the network.
Latest updates:
| **Service outage – information:** |
| **Location:** Skövde **Description:** Multiple customer affecting fault **Root cause:** Currently unknown **Fault occurred:** 2025-05-04 21:49:54 **Estimated repaired:** To be announced **Current status:** Troubleshooting ongoing **Next update:** 2025-05-06 14:00:00 |
| **Lastest update:** |
| Technician has been dispatched to investigate.
**Above message is machine translated. See the original message below.**
Technician has been dispatched to investigate. |
[/code]
2025-05-05 11:52 – [code]We are still experiencing disturbance in the network.
Latest updates:
| **Service outage – information:** |
| **Location:** Skövde **Description:** Multiple customer affecting fault **Root cause:** Currently unknown **Fault occurred:** 2025-05-04 21:49:54 **Estimated repaired:** To be announced **Current status:** Troubleshooting ongoing **Next update:** 2025-05-05 14:00:00 |
| **Lastest update:** |
| Troubleshooting in progress.
**Above message is machine translated. See the original message below.**
Troubleshooting in progress. |
[/code]
2025-05-04 22:44 – We currently have an outage, troubleshooting is ongoing.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2389149
Fault type: Power issue
Description: Multiple customer affecting fault
Location: Enköping
Occured: 2025-05-02 14:52 CET/CEST
Service(s) restored: 2025-05-02 17:05 CET/CEST
History:
2025-05-02 17:04 – RFO:
What was the fault?
– Power outage
What caused the fault?
-Power outage
How was the fault fixed?
– Power restored
Is this a permanent solution?
– yes
2025-05-02 15:37 – Confirmed power outage with power company, they are estimating power to be restored at 16:05.
2025-05-02 15:30 – We currently have a network disturbance. Troubleshooting is ongoing.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2383126
Fault type: Excavation damage
Description: Multiple customer affecting fault
Location: Tjörn
Occured: 2025-04-14 13:35 CET/CEST
Service(s) restored: 2025-04-15 02:46 CET/CEST
History:
2025-04-15 03:01 – RFO:
What was the fault?
– Cable cut
What caused the fault?
– Third party excavation
How was the fault fixed?
– Field technicians were dispatched to measure, located, and remedy the fault.
Is this a permanent solution?
– Yes
2025-04-15 02:48 – Outage is resolved and services are restored after the cable fault was fixed. If you still experience any issues please contact GlobalConnect Service Desk. // Driftstörning avhjälpt och tjänster återställda efter att kabelfel åtgärdades. Upplever ni fortfarande några problem så kontakta GlobalConnect Servicedesk.
2025-04-14 20:18 – Technician are working with excavation team to lay free the cable. One cable has been found to be undamaged. Most affected circuits will be possible to prioritize and will restore likely before midnight. But technicians will not be hands off until all services have been restored.
2025-04-14 15:02 – A field technician ordered to site for troubleshooting. // Fälttekniker beställd för felsökning på plats.
2025-04-14 14:26 – We currently have an outage, troubleshooting is ongoing. // Vi har för närvarande en driftstörning. Felsökning pågår.
Disturbance resolved and services restored. If you are still experiencing issues with your service please report the problem according to normal procedure.
Ticket number: INC2389680
Fault type: Currently unknown
Description: Multiple customer affecting fault
Location: Örebro
Occured: 2025-05-05 10:00 CET/CEST
Service(s) restored: 2025-05-05 10:10 CET/CEST
History: